Welcome to the ordering facility of the www.lmnaturals.com website ('the Website') owned and operated by L M Naturals Pty Ltd ACN 109 092 186 of 33 Westland Street, Waterford, Western Australia 6152, Australia ('L M Naturals').
The following terms and conditions of sale ('Terms of Sale') will apply to the purchase of any products sold by L M Naturals ('Products'). In placing your order with L M Naturals, whether through the Website or offline, you acknowledge that you have read, understood and agree to be bound by these Terms of Sale. If you do not agree and do not wish to place an order, please return to our home page.
1.1 Completion & Processing of Orders
Ordering Online
Your online order has been completed once you have proceeded through the online shopping facility, chosen your preferred payment method and clicked on the "CONFIRM ORDER" icon. Payment for online orders will be accepted by credit card online or by providing your credit card details, cheque or money order to L M Naturals offline. If you choose to pay offline, we will contact you as soon as possible to confirm your order and arrange for payment.
If you provide an e-mail address with your order, you will receive an automatic e-mail confirmation that your order has been received.
Ordering Offline
Orders for the Product may also be placed to L M Naturals offline by completing your details on the Website, clicking the "CONFIRM ORDER" icon and printing out your order and faxing or posting to L M Naturals along with your cheque, money order or credit card details. We will contact you as soon as possible to confirm your offline order has been received. You may also place your order by telephone to L M Naturals telephone ordering facility: 1300 729 939.
Availability
While L M Naturals will use all reasonable endeavours to ensure that the ordering facility on the Website will be available, accurate and error free, L M Naturals will not be responsible or liable in any way for any interruption or discontinuance of any or all of the functionality of the Website, including, without limitation, the online ordering facility.
1.2 Australian Delivery Addresses Only
At the current time, purchase of Products through the Website is only available to customers with an Australian delivery address. If you are an international user interested in purchasing the Products, please contact L M Naturals direct by e-mail to orders@lmnaturals.com or by facsimile to +61 8 9450 2769.
1.3 Wholesale & Retail Bulk Orders
Please note that L M Naturals currently only accepts orders through the online ordering facility on the Website and telephone facility 1300 729 939 from customers who wish to purchase Products for personal, non-commercial use. If you wish to enquire about placing a bulk order for the purpose of wholesaling or commercial retailing of the Products, please contact L M Naturals direct on orders@lmnaturals.com or by facsimile to + 61 8 9450 2769.
L M Naturals appreciates your interest in its Products and will endeavour to make the Products available for purchase from the Website and offline at all times. From time to time, however, heavy demand or other factors beyond the control of L M Naturals may render the Products temporarily or permanently unavailable.
L M Naturals may in its absolute discretion decline to supply the Products where
(a) the Products are unavailable for any reason;
(b) an order placed through the Website or offline has not been received by L M Naturals for any reason; or
(c) full payment for the Products has not been received by L M Naturals.
Prices for the Products are the amounts specified in Australian dollars (including GST) on the Website as at the date of purchase ('Prices') and include insurance. Additional charges for postage and handling are as specified once your order has been entered. L M Naturals reserves the right to alter the Prices on the Website without notice.
Full payment in respect of your order is required before the Products can be despatched by L M Naturals to the delivery address nominated in your order.
After entering your order and contact details, you will be required to select your preferred payment method. Payment for online purchases may be made by credit card through the online payment system or by sending your cheque, money order or credit card details to L M Naturals offline. You may also elect to print out and fax or post your order to L M Naturals together with your cheque, money order or credit card details. In providing your credit card details you are authorising LM Naturals to charge your credit card. Payment options for orders placed through L M Naturals telephone ordering facility will be discussed with you at the time of order.
A hard copy tax invoice for your purchase will be sent to you when your order is delivered.
5.1 Estimated Delivery Times
L M Naturals currently delivers Products ordered through the Website to delivery addresses within Australia only and all delivery charges indicated on the Website are to Australian postal addresses.
L M Naturals uses Australia Post, Monday through Friday (excluding public holidays) to service its postal needs. Orders are despatched by Express Post unless otherwise indicated. We will endeavour to post your order within twenty one (21) days of payment for your order being received, subject to availability and time of ordering.
Normal delivery time to Australian postal addresses is approximately five (5) business days from the date of despatch, subject to Australia Post schedules. L M Naturals will endeavour to deliver in accordance with these estimated time frames, however as L M Naturals is reliant on Australian postal schedules to specific locations it is unable to guarantee specific delivery dates for Products ordered through the Website and delivery later than these estimated times will not constitute a valid reason for returns or refunds for Products. In particular, normal time frames may be exceeded where remote locations are involved.
5.2 Risk and Title
Risk in the Products will pass to you upon delivery of the Products to the delivery address nominated in your order. Title to the Products will pass to you once all amounts payable to L M Naturals in respect of your order have been paid in full.
6.1 Returns, Exchanges and Refunds
At L M Naturals, we are sure you will be delighted with your purchase of our Products, however, in the unlikely event that the Products you have purchased:
(a) contain a manufacturing fault;
(b) are not the same as described by L M Naturals or as shown on the Website; or
(c) are not suitable for your intended use, if this use was notified to L M Naturals prior to your purchase of the Products,
L M Naturals will, at its cost, replace the Products or refund your money, where the Products are returned by you to L M Naturals Pty Ltd, PO BOX 1111 EAST VICTORIA PARK, Western Australia 6981, Australia, within thirty (30) days of delivery ('Warranty Period'). L M Naturals will, however, exercise its discretion as to whether to issue a refund, or provide replacement goods where the Products have been:
(i) used other than in accordance with the instructions (if any) provided with the Products;
(ii) abused or damaged in any way by you; or
(iii) returned to L M Naturals outside the Warranty Period (dependant on the circumstances).
In all other cases, including 'change of mind', L M Naturals will exercise its sole discretion as to whether to accept returns of the Products and issue refunds, exchanges or credits. You will bear the cost of the return of the unwanted Products to L M Naturals in these circumstances and the freight costs of any exchanged or replacement goods issued to you.
6.2 Cancellation
You should contact L M Naturals immediately should you wish to cancel any order for the Products placed through the Website or offline. Requests for cancellation will be considered by L M Naturals on a case-by-case basis and L M Naturals will exercise its sole discretion in determining whether an order validly placed through the Website or offline may be cancelled. L M Naturals reserves the right to charge a 15% cancellation fee to cover administrative costs for any orders cancelled prior to the despatch of your order.
You are solely responsible for your selection of the Products and the use, application and storage of Products purchased from the Website or offline. L M Naturals makes no representations in relation to the Products or any other information provided by L M Naturals in relation to the Products, including, without limitation, whether you will achieve desired results by using the Products or whether the Products may have any effect on you.
The Products are accompanied by written directions as to appropriate and acceptable use ('Directions'). These Directions may include, without limitation, that:
(a) the Products should be kept out of reach of children;
(b) the Products are for external use only and should not be taken internally; and
(c) if the Products cause a rash or irritation, you should discontinue use immediately.
The Products should be used in accordance with the Directions at all times. Please note, however, that while the Directions and the Website (including any testimonials) may indicate the recommended use or application of the Products, they are not under any circumstances whatsoever intended as medical, health or other professional advice and should not be substituted for same. You should always obtain the appropriate advice for your particular circumstances from your doctor or health professional before using the Products.
Except in relation to the liability which cannot be excluded at law, in no event will L M Naturals be liable or responsible to you for any loss or damage of any kind whatsoever (including but not limited to consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly out of:
(a) your selection, use, application or storage of the Products;
(b) your use of, or reliance on, any information provided by L M Naturals in relation to the Products; or
(c) the supply, delay or failure to supply the Products by L M Naturals.
Where legislation implies into these Terms of Sale any condition or warranty which cannot be excluded at law, L M Naturals' liability for breach of any such condition or warranty will be limited at L M Naturals' sole discretion to the replacement of the Products or the cost of having the Products replaced.
L M Naturals is committed to protecting the privacy of your personal information. For further details, please refer to our Privacy Statement on the Website.
These Terms of Sale will be construed in accordance with and governed by the laws of the State of Western Australia and each party agrees to submit to the non-exclusive jurisdiction of the courts of Western Australia. If you choose to access and use the Website from other locations you do so of your own initiative and are solely responsible for your compliance with applicable local laws and regulations.
CAUTION
All products should be kept out of reach of children.
All products are for external use only and should not be taken internally.
If any product causes a rash or irritation, discontinue use immediately, some of the essential oils contained in the products may cause sensitisation or allergic reactions in some individuals.
The following terms and conditions of sale ('Terms of Sale') will apply to the purchase of any products sold by L M Naturals ('Products'). In placing your order with L M Naturals, whether through the Website or offline, you acknowledge that you have read, understood and agree to be bound by these Terms of Sale. If you do not agree and do not wish to place an order, please return to our home page.
1. PLACEMENT OF WEBSITE ORDERS
1.1 Completion & Processing of Orders
Ordering Online
Your online order has been completed once you have proceeded through the online shopping facility, chosen your preferred payment method and clicked on the "CONFIRM ORDER" icon. Payment for online orders will be accepted by credit card online or by providing your credit card details, cheque or money order to L M Naturals offline. If you choose to pay offline, we will contact you as soon as possible to confirm your order and arrange for payment.
If you provide an e-mail address with your order, you will receive an automatic e-mail confirmation that your order has been received.
Ordering Offline
Orders for the Product may also be placed to L M Naturals offline by completing your details on the Website, clicking the "CONFIRM ORDER" icon and printing out your order and faxing or posting to L M Naturals along with your cheque, money order or credit card details. We will contact you as soon as possible to confirm your offline order has been received. You may also place your order by telephone to L M Naturals telephone ordering facility: 1300 729 939.
Availability
While L M Naturals will use all reasonable endeavours to ensure that the ordering facility on the Website will be available, accurate and error free, L M Naturals will not be responsible or liable in any way for any interruption or discontinuance of any or all of the functionality of the Website, including, without limitation, the online ordering facility.
1.2 Australian Delivery Addresses Only
At the current time, purchase of Products through the Website is only available to customers with an Australian delivery address. If you are an international user interested in purchasing the Products, please contact L M Naturals direct by e-mail to orders@lmnaturals.com or by facsimile to +61 8 9450 2769.
1.3 Wholesale & Retail Bulk Orders
Please note that L M Naturals currently only accepts orders through the online ordering facility on the Website and telephone facility 1300 729 939 from customers who wish to purchase Products for personal, non-commercial use. If you wish to enquire about placing a bulk order for the purpose of wholesaling or commercial retailing of the Products, please contact L M Naturals direct on orders@lmnaturals.com or by facsimile to + 61 8 9450 2769.
2. AVAILABILITY OF PRODUCTS
L M Naturals appreciates your interest in its Products and will endeavour to make the Products available for purchase from the Website and offline at all times. From time to time, however, heavy demand or other factors beyond the control of L M Naturals may render the Products temporarily or permanently unavailable.
L M Naturals may in its absolute discretion decline to supply the Products where
(a) the Products are unavailable for any reason;
(b) an order placed through the Website or offline has not been received by L M Naturals for any reason; or
(c) full payment for the Products has not been received by L M Naturals.
3. PRICES, TAX & DUTIES
Prices for the Products are the amounts specified in Australian dollars (including GST) on the Website as at the date of purchase ('Prices') and include insurance. Additional charges for postage and handling are as specified once your order has been entered. L M Naturals reserves the right to alter the Prices on the Website without notice.
4. PAYMENT TERMS
Full payment in respect of your order is required before the Products can be despatched by L M Naturals to the delivery address nominated in your order.
After entering your order and contact details, you will be required to select your preferred payment method. Payment for online purchases may be made by credit card through the online payment system or by sending your cheque, money order or credit card details to L M Naturals offline. You may also elect to print out and fax or post your order to L M Naturals together with your cheque, money order or credit card details. In providing your credit card details you are authorising LM Naturals to charge your credit card. Payment options for orders placed through L M Naturals telephone ordering facility will be discussed with you at the time of order.
A hard copy tax invoice for your purchase will be sent to you when your order is delivered.
5. DELIVERY
5.1 Estimated Delivery Times
L M Naturals currently delivers Products ordered through the Website to delivery addresses within Australia only and all delivery charges indicated on the Website are to Australian postal addresses.
L M Naturals uses Australia Post, Monday through Friday (excluding public holidays) to service its postal needs. Orders are despatched by Express Post unless otherwise indicated. We will endeavour to post your order within twenty one (21) days of payment for your order being received, subject to availability and time of ordering.
Normal delivery time to Australian postal addresses is approximately five (5) business days from the date of despatch, subject to Australia Post schedules. L M Naturals will endeavour to deliver in accordance with these estimated time frames, however as L M Naturals is reliant on Australian postal schedules to specific locations it is unable to guarantee specific delivery dates for Products ordered through the Website and delivery later than these estimated times will not constitute a valid reason for returns or refunds for Products. In particular, normal time frames may be exceeded where remote locations are involved.
5.2 Risk and Title
Risk in the Products will pass to you upon delivery of the Products to the delivery address nominated in your order. Title to the Products will pass to you once all amounts payable to L M Naturals in respect of your order have been paid in full.
6. CUSTOMER SERVICE
6.1 Returns, Exchanges and Refunds
At L M Naturals, we are sure you will be delighted with your purchase of our Products, however, in the unlikely event that the Products you have purchased:
(a) contain a manufacturing fault;
(b) are not the same as described by L M Naturals or as shown on the Website; or
(c) are not suitable for your intended use, if this use was notified to L M Naturals prior to your purchase of the Products,
L M Naturals will, at its cost, replace the Products or refund your money, where the Products are returned by you to L M Naturals Pty Ltd, PO BOX 1111 EAST VICTORIA PARK, Western Australia 6981, Australia, within thirty (30) days of delivery ('Warranty Period'). L M Naturals will, however, exercise its discretion as to whether to issue a refund, or provide replacement goods where the Products have been:
(i) used other than in accordance with the instructions (if any) provided with the Products;
(ii) abused or damaged in any way by you; or
(iii) returned to L M Naturals outside the Warranty Period (dependant on the circumstances).
In all other cases, including 'change of mind', L M Naturals will exercise its sole discretion as to whether to accept returns of the Products and issue refunds, exchanges or credits. You will bear the cost of the return of the unwanted Products to L M Naturals in these circumstances and the freight costs of any exchanged or replacement goods issued to you.
6.2 Cancellation
You should contact L M Naturals immediately should you wish to cancel any order for the Products placed through the Website or offline. Requests for cancellation will be considered by L M Naturals on a case-by-case basis and L M Naturals will exercise its sole discretion in determining whether an order validly placed through the Website or offline may be cancelled. L M Naturals reserves the right to charge a 15% cancellation fee to cover administrative costs for any orders cancelled prior to the despatch of your order.
7. LIMITATION OF LIABILITY
You are solely responsible for your selection of the Products and the use, application and storage of Products purchased from the Website or offline. L M Naturals makes no representations in relation to the Products or any other information provided by L M Naturals in relation to the Products, including, without limitation, whether you will achieve desired results by using the Products or whether the Products may have any effect on you.
The Products are accompanied by written directions as to appropriate and acceptable use ('Directions'). These Directions may include, without limitation, that:
(a) the Products should be kept out of reach of children;
(b) the Products are for external use only and should not be taken internally; and
(c) if the Products cause a rash or irritation, you should discontinue use immediately.
The Products should be used in accordance with the Directions at all times. Please note, however, that while the Directions and the Website (including any testimonials) may indicate the recommended use or application of the Products, they are not under any circumstances whatsoever intended as medical, health or other professional advice and should not be substituted for same. You should always obtain the appropriate advice for your particular circumstances from your doctor or health professional before using the Products.
Except in relation to the liability which cannot be excluded at law, in no event will L M Naturals be liable or responsible to you for any loss or damage of any kind whatsoever (including but not limited to consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly out of:
(a) your selection, use, application or storage of the Products;
(b) your use of, or reliance on, any information provided by L M Naturals in relation to the Products; or
(c) the supply, delay or failure to supply the Products by L M Naturals.
Where legislation implies into these Terms of Sale any condition or warranty which cannot be excluded at law, L M Naturals' liability for breach of any such condition or warranty will be limited at L M Naturals' sole discretion to the replacement of the Products or the cost of having the Products replaced.
8. PRIVACY
L M Naturals is committed to protecting the privacy of your personal information. For further details, please refer to our Privacy Statement on the Website.
9. GOVERNING LAW
These Terms of Sale will be construed in accordance with and governed by the laws of the State of Western Australia and each party agrees to submit to the non-exclusive jurisdiction of the courts of Western Australia. If you choose to access and use the Website from other locations you do so of your own initiative and are solely responsible for your compliance with applicable local laws and regulations.
CAUTION
All products should be kept out of reach of children.
All products are for external use only and should not be taken internally.
If any product causes a rash or irritation, discontinue use immediately, some of the essential oils contained in the products may cause sensitisation or allergic reactions in some individuals.
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